get Information
Frequently asked some questions
Private Jet Charter
The private jet charter is customized to your individual itinerary. Flight routes and times can be adjusted depending to your needs. The flexibility comes with a high comfort of travel. There is no waiting time, allowing you to relax and enjoy your personal or business trip.
No, private jet charter does not need any kind of membership and is open to everyone.
You can book up to 3 hours prior to the flight subject to aircraft availability. However, it is advisable that you book at least 24 hours prior to the flight in order to obtain necessary flight permits approval.
Our Account Executive will send you the itinerary - flight briefing summary with all the details required and inform you once the flight is confirmed. This is done once the aircraft is confirmed and flight is fully paid.
You need to contact our Account Executive in order to amend your booking.
You will need to contact our Account Executive to cancel your booking, this is subject to cancellation penalty as agreed on charter agreement. Remaining funds will be refunded to the original mode of payment within 7 working days.
Your arrival time at the airport should be at least 30 minutes in order to clear immigration (when required) and security. This can change from an airport to another and our Account Executive will keep you informed.
Valid Identity Card (for domestic flights) and Valid Passports (for international flights) with Valid Visa (if required) should be presented. The validity of the travel documents are the responsibility of the passengers only.
Your luggage allowance will be advised to you prior to confirming your aircraft. This varies depending on aircraft type, number of passengers and routes flown.
You need to inform our Account Executive about any bulky items with their dimensions in order to confirm the acceptance on-board.
Yes, however all necessary documentation must be obtained prior to the flight with the local authorities / customs. You need to inform our Account Executive if you intend to carry valuables on-board and let us know about the expected weight and size.
Yes, you need to inform our Account Executive at least 24 hours prior to the flight if any of the passengers require a wheelchair in order to make all arrangements with the handling agent at the airport.
If you require medical assistance during the flight, please inform our Account Executive prior to booking as this will be classified as a medical flight. We can provide full size stretcher with an intensive care unit and ambulance as well as doctor and paramedic. Acceptance on the flight is subject to prior approval from the flying doctor which will be obtained by our Account Executive.
Generally, yes but they would need to be unloaded, stowed and secured in the correct container which will be placed in the baggage compartment. Kindly inform our Account Executive if you intend to travel with firearms.
Yes, You can fly with your pet but you need to inform our Account Executive prior to booking your aircraft. Generally, pets such as dogs, cats and birds are accepted.
Only the operating crew, yourself and your companion - no sharing, the cabin is exclusively yours.
Most airports offer separate VIP terminal or entrance for private aviation, the location will be indicated on your itinerary (flight briefing summary).
Yes, you will need to go through security (separate terminal / location) however this will be done keeping in mind that you are VIP and with much more flexibility.
We provide VIP catering suitable for the range of the flight which will be decided with you according to your preferences prior to the flight.
Most of the flights operated includes a flight attendant. A flight attendant can be provided on smaller aircraft upon request. When there is no flight attendant on-board, the service is performed by the flight crew members (usually the first officer).
Yes, however a few number of very light jet with a capacity of 4 passengers which are designed for very short flights are not equipped with lavatories.
On newer aircraft, internet is usually fitted and can be used for a fee.
As for the internet, newer aircraft tend to be fitted with full connectivity which will allow you to use your phone or the on-board satellite phone for a fee.
Smoking is permitted on with or without a surcharge on numerous aircraft but it can also be totally forbidden on other aircraft. If you have any specific requirement about smoking, please inform our Account Executive during the booking process.
We would be happy to assist you with a limousine chauffeur drive service booking upon departure or arrival. Please inform our Account Executive if you would like to avail this service.
We can offer you the following services: courier, chauffeur drive, hotel and activities booking as well as luxury car rental in selected locations.